SERVICE MANAGEMENT
Customer Satisfaction
Update your service offerings with on-site, mobile + virtual appointments
Step 1
Guest Makes Appointment
- Multiple languages
- Easy service selections
- Kiosks, mobile, & personal device options
Step 2
Choose Appointment Type
- Configurable for on-site, virtual, or chat appointments
- Scheduled, walk-in, & standby service queue options
Step 3
Automated Notifications
- Reduce no-shows + aid in distancing
- Confirmations + reminder alerts
- Text + email options
- Lobby signage displays
Step 4
Check-In
- Reduce lobby wait-times
- Expedite check-in process
- Guest & staff notifications
- Staffing intelligence data
Step 5
The Appointment
- Automated reminders and instructions
- One-to-one + one-to-many service options
- Secure document exchange portal
- Service data + business Intelligence
Step 6
Appointment Follow-Up
- Automated thank you message
- Link to service surveys
- Flexible messaging
Step 7
Learn how organizations like yours
are improving customer service for staff & guests
with Universal Reception.
